Help

How to Order

General: We use WorldPay (http://www.worldpay.com) and PayPal payment gateway, WorldPay and PayPal operate the S.S.L. security system for all on line transactions. Users should have Internet Explorer 5.0 or above, Netscape 4.5 or above, in order to access our payment gateway.

No hidden charge(any WorldPay charges will be on shoppingbag not our customers).

We accept Visa and Master cards.

The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.

If you have an objection to this method, and sincerely wish to purchase, please contact us by phone or e-mail and we will make alternative arrangements.

To Order: Shop throughout our online store and place the items you wish to purchase into your shopping cart. You may change the quantity of any item in your shopping cart, as well as remove it completely, at any time. When you have completed all of your shopping, simply fill out and submit the online order form then you will be redirected to Paypal payment gateway to submit your credit card number and expiration date to complete your order. Regular shipping is always free, however, any express mail charges will be listed before your final checkout. You will then receive an Order Confirmation Number(Order ID) to which you can refer to for tracking purposes. Please include your day time and night time phone number and e-mail address so that we can contact you with any questions regarding your order.

If any item is out of stock you will be notified and your credit card will not be charged.

Dispatch details will be e-mailed to you immediately once your order has sent.

Returns and Cancellations

Returns: We guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product being opened. (Notification within 7 days of receipt please). We regret we cannot offer a refund once the product has been opened and used. Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If there is any defect in the product on receipt, once opened, then it may be returned to us for a refund at that time. Please send back with the following:

Name & address, e-mail number, Original order number(Order ID), Reason for return. Please e-mail us at service@shoppingbag.com.au so we can inform you where to send and arrange the refund.

Please note we can only refund the total cost of goods, if there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement.

Cancellations: Due to the order processing of our web site we cannot accept cancellations. Please make sure you select your products carefully.

Your Order

Q How much does delivery cost?
A FREE SHIPPING ANYWHERE IN THE WORLD.

Most destinations in the world within 5-7 postal working days
Some destinations within 4 postal working days
More un accessible destinations within 14 postal working days

Q My purchase is a gift. Can I have is gift wrapped?
A Yes! We provide gift wrapping on all items as well as a personalised card if the item is intended as a gift.

Q What if I'm not happy with my purchase?
A We guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product being opened. (Notification within 7 days of receipt please). We regret we cannot offer a refund once the product has been opened and used.

Payment

Q What credit cards does shoppingbag accept?
A shoppingbag.com.au accepts Visa, Master cards.

Q Do I need a PayPal account to make payment?
A No. For a limited number of times, you can use a credit card to purchase the item.

Q Will PayPal charge me transaction fees with my purchase?
A No. Any PayPal charges will be on shoppingbag.com.au.

Q Why shoppingbag.com.au using PayPal and WorldPay as payment gateway?
A For security reason - PayPal and WorldPay operate the S.S.L. security system for all on-line transactions, whihc ensure our customers' orders are safe and secure.
For customer convenience/satisfying - we can process Visa, Mastercard, Amex, Discover and eCheck cards, and you are not happy with your order we shall refund your money.

Availability of Products

Q I can't find the fragrance I want!
A Just email us at service@shoppingbag.com.au and we'll do our best to find it for you. Try us!

Delivery

FREE SHIPPING ANYWHERE IN THE WORLD.

All orders will be dispatched by air freight within 24 hours to country of destination. Please note that we source our products from many distributors around the world with our major distribution centre being located in Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world.

Q How long will my order take to be delivered?
A Most destinations in the world within 7-10 postal working days
Some destinations within 4 postal working days
More un accessible destinations within 14 postal working days

Q How can I change the delivery details on my order?
A If you need to change the delivery details on your order, please email us (service@shoppingbag.com.au) with any changes(Please include your Order ID).

Taxes and Duties

We currently regularly ship to customers in over 100 countries worldwide.
The majority of countries, particularly U.S.A., Australia, Japan, Korea, do not charge customs duty on small packages dispatched by air post.
Overall the world is moving towards free trade and we hope and anticipate this trend will continue and accelerate.
For the current time, we will endeavor to assist and cover in cases where duty is charged to the customers in some European countries, but we emphasize this is on a goodwill, not on an obligation basis.

Privacy

shoppingbag.com.au does not sell, rent or disseminate your personal information to other parties. From 21 December 2001, we will be bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.

Q Can I be assured of privacy once I've registered on your site?
A shoppingbag.com.au will always protect you privacy and will never give out your sensitive personal information to any third parties.

Security

Q How safe is it to give you my credit card details online?
A WorldPay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.